Service Provider Policy
Alpha Computer works as a service provider. Since we provide digital internet connectivity, the following policies apply:
- Service Fees: Monthly service fees are non-refundable once the service has been activated for the billing cycle.
- Installation Charges: One-time installation charges (OTC) are non-refundable as they cover physical labor and materials.
- Hardware: Any hardware provided by the company remains company property unless purchased outright. Purchased hardware may be subject to manufacturer warranty but is non-returnable to the ISP after installation.
- Refunds: In exceptional cases of prolonged service failure (more than 7 days) due to company fault, a pro-rated credit may be applied to the next month's bill at the company's discretion.